It is great to see the interest that has been shown in the Service Request Form. I have had requests to see screenshots and to show how the template could be used in a Request-Approval type workflow. I promise that I will provide these over the next few days.
I have set up a small forum on this site so that I can keep customers up to date on the latest changes. It should also serve as a place where you can get useful tips about how best to use the form.
 I have also been working on the code. The thing about forms is that it is often necessary to print them on paper so that they can be signed, archived or sent by regular mail. Trying to format the form so that it will look good when printed is generally a bad idea, as HTML was never intended as a typesetting language. With this in mind I will be adding the possibility to save and print the incident data in PDF format.* This will allow you to present the workitem data in any way you like.
* The blank PDF forms must be prepared apart, and for this purpose I recommend that you use PDF authoring software like Adobe Acrobat, though any PDF editor capable of producing PDF forms should suffice. The template is complete but I need to test it more before making it available.